Returns, Guarantees & Refund
Refunds, Guarantees & exchanges
Please note our policies are agreed to and signed by you at checkout.
- We do allow for exchanges or refunds provide the below terms are met, however if there is no factory fault on the pants & it involves buyers remorse or size exchange an additional R99 for collection & return will be charged. Should it be for a refund request then R99 will be charged if their is a collection involved, additionally all approved refunds will incur admin/banking charges and a handling of 10%. Courier charges are not refundable. Items bought on sale or under discounted rates may not be eligible for refunds. Please do not send items back for refund or exchange without approval or they could incur additional charges. Some items/styles may fit you better than others, so we prefer to exercise and exchange option first.
- Exchanges or replacement items can be arranged. Damaged items if it has been has been determined by us that item arrived damaged (if the item was damaged by you trying it on or within initial use we cannot exchange or refund the item. This is up to our discretion though and we may make judgement call in certain instance within reason.
- Size exchanges are possible provided below is met
- Please keep your receipt or proof of purchase in case of a refund
- If we have agreed to a refund or exchange The following conditions must be met:
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1. Its UNWORN, UNUSED and not WASHED (please follow care instructions)
2. It is within 7 days of purchase
3. ALL PRICE/CLOTHING TAGS are still attached to the garment, it is returned with original packaging in condition it left with inspection
4. PROOF OF PURCHASE is provided
-Melody South Africa does NOT provide refunds or exchanges for change of mind or buyers remorse.
- no exchanges or refunds will be honoured on any sale or clearance items - no exchanges or refunds will be honoured on items that could relate to unsafe health practices
- All items exchanged or refunded will be inspected according to the stores requirements before an exchange/refund is processed up to our discretion
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Items returned that are STAINED, TAMPERED with and DAMAGED due to wear and tear WILL NOT BE EXCHANGED or refunded
-Items that have been damaged due to negligence and / or non-adherence to care instructions WILL NOT BE exchanged or refund and are for the buyers own cost - If you need to exchange an item that’s either too big or too small for a different size, you need to inform us within TWO days of collection/delivery and you need to return the item within SEVEN days (No Refunds).
- E-gift cards are not refundable (this has been set by Shopify international not us, and it is not possible from transaction 7 systems perspective). e-vouchers can be used for items in our store.
- If you need to re-order a different item you need to inform us within TWO days of signed delivery and you need to return the original item, in its original state to us within SEVEN days of purchase.
- Should the item which you have ordered be out of stock at the factory/supplier, we will give you the option of a refund, provide we can not do the exchange within 21 business days or you are more than welcome to pick something else within same price or less (please note that this might take a little longer for the item to arrive in store if we do not have stock)
- We reserve the right to charge a handling fee on all returned or exchanged items. This is up to our discretion. Typically 10% of the value of the purchase or the greater of R99
- Should you return an item without first coming to an agreement with us, we will not be held liable for refunds and exchanges nor take responsibility of collection, delivery or return of items to you.
- PLEASE NOTE EGIFT CARDS ARE NOT REFUNDABLE. There are various reasons behind, including but not limited to Fraud & Money laundering, various fees that are not refundable and the nature of the way cards are create can not be reversed or cancelled.
DELIVERIES
- Melody South Africa does not take responsibility for tracking your package once courier has collected your item. You will be provided with a tracking number, tracking link and courier company's contact details so that you can do so at your own discretion. If you are exchanging an item, the cost of sending the item back to Melody Clothing will be for your own account. This needs to be done with in SEVEN days of receiving the item. We can aid in the collection and return of items, however this is up to our discretion. This will incur a courier handling determined by us at the time of return using our couriers. If you send an item back it must come to our address and not the nearest pick up center as we will not be held responsible for collection of the item form pick up center's
- info@melodyclothingsa.co.za
OUT OF STOCK:
- Should the item which you have purchased be out of stock at the supplier, we will give you the option of a refund or you are more than welcome to pick another item that is within same value or less (please note that this might take a little longer for the item to arrive in store)